After you buy
Lifetime device warranty on the Apex Pro Microneedling Pen, subject to warranty terms and conditions. If your device ever needs service, a loaner ships within 24 hours when you notify us by 2 p.m. Eastern.
The device
Subject to warranty terms and conditions. The warranty is on the device, for as long as you own it, and the terms and conditions govern what that covers. Ask for those terms in the quote. A lifetime label is not a promise that a pen never needs service.
If it needs service
If your device ever needs service, a loaner ships within 24 hours when you notify us by 2 p.m. Eastern.
The cutoff is 2 p.m. Eastern. Call (888) 480-7327 and say the pen needs service. The commitment is a loaner that ships within 24 hours of that notice, so a booked day is not left without a handpiece.
People, not a ticket queue
Real people, based in the United States. The same team handles the quote, training questions and a service call. TruSkin Aesthetic Group is at 720 E Market St #103, West Chester, PA 19382.
Training is included with every device. The session covers protocols, depth selection, cartridge choice and the treatment workflow, so the team is not learning those pieces on a paying patient. New questions after install go to the same U.S. support line.
The other written promise
The consumable price you are quoted is the price you keep. Cartridge box pricing lives on the Apex Pro cartridges page. The guarantee is about the consumable price in your quote. It is not a statement about clinical results.
The Apex Pro Challenge is separate. That trial ends at 10 cartridges used or 30 days, whichever comes first, and the refund is issued when the pen and unused cartridges are successfully returned. Warranty service is what happens later, if the device needs it.
Clearance wording is separate and lives on the FDA-cleared microneedling pen page. Apex Pro is an FDA-cleared Class II microneedling device.
Questions
Lifetime device warranty. Subject to warranty terms and conditions. Ask for the warranty terms and conditions in writing before you buy. This page does not replace them.
If your device ever needs service, a loaner ships within 24 hours when you notify us by 2 p.m. Eastern.
Yes. Training is included with every device. Your team is onboarded on protocols, depth selection, cartridge choice and treatment workflow.
Real people, based in the United States. Call (888) 480-7327. Support covers clinical and technical questions after training.
U.S. support
Call (888) 480-7327 or send the form. We will confirm the lifetime device warranty, the 2 p.m. Eastern loaner cutoff and the training that comes with the pen.