FAQ
Apex Pro pen FAQ
Answers about the Apex Pro Microneedling Pen for licensed med spas, dermatology and plastic surgery practices. Price, cartridges, trade-in, the Challenge, clearance and support. Each longer page is linked from its section.
The pen
Clearance and what is in the box
Apex Pro is an FDA-cleared Class II microneedling device. The clearance page explains which documents we send in writing, and why this site does not publish a treatment list.
Is Apex Pro FDA-cleared?
Yes. Apex Pro is an FDA-cleared Class II microneedling device. Ask your specialist for the clearance documentation and the full Indications For Use during your demo, and we will provide it in writing.
What does the system include?
The Apex Pro Microneedling Pen with battery and optional AC power, your starting cartridge supply, onboarding and training for your team, and access to responsive U.S. support. Your specialist will confirm the exact contents of the current package.
Price and cartridges
What you pay once, and what you pay every treatment
The pen price and the cartridge tiers are different lines. Both are confirmed in a written quote. There is no online checkout.
What do Apex Pro cartridges cost?
Cartridge pricing is by box size: $36 per cartridge in a box of 15, $34 in a box of 30 and $32 in a box of 60. That averages about $34 per treatment, and the price is held in place by a written consumable price guarantee.
How much do consumables cost?
Apex Pro cartridges are priced well below typical premium-pen consumables, and the price is backed by a consumable price guarantee so it does not drift upward after you commit. Because consumable cost compounds across every treatment you perform, it is usually the single largest driver of microneedling profitability.
Which cartridges are available?
Apex Pro uses single-use sterile cartridges in 12-pin and 36-pin configurations. The 12-pin suits delicate areas such as around the eyes, nose and lip; the 36-pin covers broader areas more quickly.
How does switching to Apex Pro make the labor free?
A practice paying about $85 per cartridge saves about $51 on every treatment with Apex Pro. That is roughly what the provider’s time costs on a typical microneedling appointment, so the cartridge savings pay for the labor and more of what the patient pays stays with the practice. Check it against your own cartridge invoice and payroll.
Trade-in and the Challenge
Switching the pen you already own
A trade-in applies to a competing professional pen you own outright. The Challenge is the money-back trial on the purchase.
Can I trade in the pen I already own?
In most cases, yes. The Apex Pro Trade-In Program lets eligible practices trade in a current professional microneedling pen and upgrade to a brand-new Apex Pro. Your specialist will review your current device and confirm the options available to you.
Can we try Apex Pro before committing?
Yes. The Apex Pro Challenge is a money-back trial. Your purchase includes the pen and 10 cartridges, and the trial runs until you have used all 10 cartridges or 30 days have passed, whichever comes first. If you are not happy with the results, return the pen and any unused cartridges within the trial and you get your money back. The refund is issued upon successful return.
After the sale
Warranty, training and support
Lifetime device warranty, subject to terms. A loaner ships within 24 hours when you notify us by 2 p.m. Eastern. Training is included.
What warranty and support are included?
Apex Pro carries a lifetime device warranty, subject to warranty terms and conditions. If your device ever needs service, a loaner ships within 24 hours when you notify us by 2 p.m. Eastern, so your schedule is protected instead of canceled.
What training and support are included?
Training is included with every device. Your team is onboarded on protocols, depth selection, cartridge choice and treatment workflow, and U.S.-based support is available afterward for clinical and technical questions.
In the treatment room
Menu fit and the topical
Microneedling is a treatment patients already ask about. The med spa guide walks through the buying decision. ApexPDRN+ is a topical, used only as labeled.
How does Apex Pro fit into my treatment menu?
Microneedling is a treatment your patients already recognize and request, so it rarely needs new demand generation. Apex Pro slots into an existing menu without a complicated workflow, and is typically delivered as a series, which supports packages and repeat visits.
How does ApexPDRN+ fit into a post-treatment protocol?
ApexPDRN+ is a professional post-treatment topical applied after an Apex Pro treatment to support hydration and the skin’s natural recovery experience. It is used as labeled and applied topically. It gives your providers a clear, current protocol story to explain to patients.
Also asked
Price, fit and the trial window.
What is the Apex Pro pen price?
The standard price is $4,500. With a trade-in of a competing professional pen you own outright, the price is $2,500, and starter cartridges are included. Every purchase is confirmed with a written quote. There is no online checkout.
Do Apex Pro cartridges fit other pens?
No. Apex Pro cartridges fit only Apex Pro pens.
What does the consumable price guarantee cover?
The consumable price you are quoted is the price you keep.
What ends the Apex Pro Challenge?
The trial ends at 10 cartridges used or 30 days after purchase, whichever comes first. Refund issued upon successful return of the pen and all unused cartridges within the trial.
Apex Pro is a disclosed Med Spa Club partner. Some partners pay the club. See the Med Spa Club partner page. A quote for your practice is confirmed in writing.
Related reading
- Apex Pro pen price$4,500 standard, or $2,500 with a trade-in of a competing professional pen you own outright. Written quote, no online checkout.
- Apex Pro cartridgesSterile 12-pin and 36-pin cartridges from $32 to $36, with a written consumable price guarantee.
- Apex Pro trade-inTrade in the professional pen you own and keep treating on it until the new Apex Pro is installed and your team is trained.
- FDA-cleared microneedling penApex Pro is an FDA-cleared Class II microneedling device. Clearance documents and the Indications For Use are confirmed in writing.
Still deciding
Bring the question to a specialist.
If the answer you need is the quote, the trade-in value or the Indications For Use, send the form. We reply in writing.